![]() I told him to forget it and that I would hold on to the book and try to peel the glue off of the pages. ![]() He was willing to lose a long standing customer over a $28 book.and he did. He acted as if the publisher had never had a manufacturing defect. With many other more affordable on-line options available for purchasing books, I prefer to support local, independent retailers but I'm done with this one! Finally, I was told to mail the book back with a note and he would see if "he could find another copy at home". After much discussion, I was clearly agitated at the dismissive tone of the conversation and the lack of any empathy or value shown to me as a long standing customer. but he responded saying that he mailed 500 books and no one but me has complained.well I have only had the book in my possession for about 30 minutes so I imagine that the other 500 or so folks are only just getting their copies as well. I told him the packaging was intact when the book arrived at my home and that it was clearly a manufacturing defect, I offered to e-mail photos etc. Not being satisfied, I was transferred to speak with a man who, when asked, identified himself as the decision maker in charge (owner/ manager, not sure) of the store and that he guaranteed that this book was mailed to me in perfect condition and that he is not sure what happened to the book after it left his store. I immediately called the store and was told that they don't have any additional signed copies to offer as a replacement (which I can understand) and that they do not offer refunds on signed books, regardless of the situation. One of the 2 books was damaged and had glue, I expect a manufacturing defect from the publisher, across both the top and bottom of the books pages, making it difficult to open the pages without tearing. I ordered 2 signed copies of Jimmy Carter's new book and they arrived via UPS about 30 minutes ago. After 10 years or so as a customer and purchasing more than 50 books from them via mail-order, I am done with them. ![]() Book Ends is great to do business with.until you have a problem.
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